Q. WHERE ARE YOU LOCATED?
A. We are located in Pennsylvania, United States
Q. HOW CAN I CONTACT YOU?
A. You can use our Contact page at the top of the page or any of the social media/email options at the top of the sidebar!
Q. DO YOU SHIP INTERNATIONALLY?
A. Yes, we ship everywhere! The only exceptions are Nail Polishes (including top & base coats) & Perfumes – they can only ship within the USA! However, the USPS has drastically raised their International First Class Package rates & it is quite expensive. Unfortunately, I cannot lower the prices.
Q. WHERE IS MY ORDER?
A. You will receive an email notification once your order ships & it will include the tracking number (label number for International orders)! You can also log into your account to see this information. Don’t forget to check out our “Processing Times” (located on our shop banner) to see when your order should ship by.
Q. HOW LONG DOES IT TAKE TO PROCESS ORDERS?
A. I run Kiss My Sass Cosmetics alone & I try to ship orders out as quickly as I can. I am also a mother & a wife and sometimes things happen and orders take a few days longer than normal to process. You can see our current “Processing Times” on our main shop banner!
Q. WILL YOU SEND ME FREE SAMPLES SO I CAN TRY BEFORE I BUY?
A. At this time, we send out free samples with every paid order. We also offer affordable samples of most products so you can try them out before committing to the full sizes!
Q. WILL YOU SEND ME FREE SAMPLES TO REVIEW?
A. At this time, we are not sending out free products in return for reviews/advertising!
Q. DO YOU OFFER SPONSORSHIPS?
A. At this time, we are not accepting sponsorships/partnerships!
Q. DO YOU TEST ON ANIMALS?
A. No, we do not test any of our products/ingredients on animals. We do not purchase ingredients from companies that test on animals either! Kiss My Sass Cosmetics is a cruelty free company!
Q. ARE YOU PRODUCTS VEGAN?
A. Our cosmetic line is 100% VEGAN but our bath & body line is not (a few soaps contain honey)!
Q. WHAT DOES COTM STAND FOR?
A. COTM stands for Color of the Month. Each month a color is chosen as the COTM & the full size is 50% off. Samples are not included in the sale.
Q. WHAT DOES GWP STAND FOR?
A. GWP stands for Gift with Purchase. When you spend at least $25 (after discounts/coupons & before taxes/shipping), you will receive 1 complimentary GWP! GWP’s are full size products & they are chosen at random.
Q. WHAT IS LAA?
A. LAA stands for Lip Addicts Anonymous and it is a monthly subscription service for 1 full size mystery lip color/lip product designed by Kiss My Sass as well as samples/extras/coupons. The price is $10/month not including shipping & they are available for purchase on the 2nd of each month at noon est (when spots are available)!
**This program ended in December 2016**
Q. DO YOU MAKE CUSTOM PRODUCTS?
A. We occasionally make custom products but it depends on how busy we are at the time. Keep in mind that custom products/orders may take longer than the current processing time! If you would like to request something, you may do so through our Contact page!